Frequently Asked Questions

 

      Q: How does my billing get to you?

A: There are a variety of ways for us to obtain your billings.  Currently faxing or emailing is the most common method used by our clients. With the increased usage of EHR, the "esuperbill" provides a seamless transmittal.  We also accept billings via the US Postal Service.

 

 

Q: Does GIS follow up on filed claims?

A: With unpaid claims, GIS has a follow-up protocol via online or telephonic inquiries when the turnaround period exceeds the usually deadlines.

 

 

Q: Do you bill patients?

A: GIS sends out patient bills weekly. Each patient with an outstanding balance is sent a statement monthly.

 

 

Q: How do I know you received and completed my billings?

A: GIS generally verifies receipt via email or by the specific modality requested by the client. GIS will utilize a communication vehicle best suited to each client. Each client receives a monthly report showing every patient’s encounter and billing for the month as verification of work completed.

 

 

Q: What about my money?

A: GIS has various options ensuring the seamless capture of funds—specifically tailored to each client’s needs. EFT (electronic funds transfer) can be set up for all carriers, including Medicare and Medicaid.

 

 

Q: If there is missing information, how do you obtain it?

A: GIS will promptly send an alert to the client by a prior chosen method such as email.

 

Q: Who performs eligibility verification?

A: Typically the provider’s office performs eligibility verifications. However, GIS can perform this service per request.

 

 

Q: Do you make patient appointment call reminders?

A: GIS offers an automated dialing method with a predetermined time and script.

 

 

Q: Do you credential physicians with Medicare, Medicaid and third party payors?

A: GIS assists in basic credentialing with all major carriers.

 

 

Q: Do you obtain authorizations for specialty services to see patients?

A: Typically the client’s staff performs authorizations. GIS will assist any practice with this as an extra service.

 

 

 

For personal assistance from GIS, please contact Anthony

708.452.1111, Ext. 11.

 

 

 

 

Phone:  708.452.1111, ext 11

E-Mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.